Quality Management System
The implementation of an effective quality management system (QMS) offers a clearly structured, systematic approach to improving the customer experience, so helping you meet organisational aims and objectives.
Whether you have a contractual requirement to gain certification or want improved self-governance, implementing a robust system can bring significant business benefits. Certification to a quality standard will help ensure ‘best practice’ with regards to planning, control and management. This in turn will help in improving the product, process and service quality and so increase customer satisfaction levels and bring about improvements in productivity.
ISO 9001 is a certified QMS for organisations who want to prove their ability to consistently provide products and services that meet the needs of their customers and other relevant stakeholders.
ISO 9001 Revision
ISO 9001, the most popular of the international management system standards has been revised and was published in September 2015.
Benefits of ISO 9001 certification
- Reduce costs – By following best practice, ISO 9001 will help you improve product, process and service quality, increase customer satisfaction levels and improve productivity, therefore reducing costs.
- Competitive edge – ISO 9001 will provide you with a competitive advantage in situations or industries where it is not a contractual obligation or expectation.
- Easy integration – By following the same ‘plan-do-check-act’ process as all management system standards, ISO 9001 enables you to develop a single management system that meets the requirements of this and other standards, e.g., ISO 14001, OHSAS 18001, ISO 27001 and ISO 50001.